SHIPPING & DELIVERY TERMS

1. Shipping Partners

We use trusted third-party courier and logistics partners to deliver your orders. In some cases, delivery may also be handled directly by us.

Once your order is packed and handed over to the courier partner, you will receive delivery and tracking details via email or SMS.

2. Dispatch Timeline

Most orders are dispatched within 24–48 hours after confirmation.
An estimated delivery date will be shown at checkout and in your order confirmation.

3. Delivery Charges

Order Value	Delivery Charge
Below ₹499	₹50
₹499 & above	Free Shipping

Delivery charges apply to all eligible orders on the platform.

4. Estimated Delivery Time

Metro Cities: 5–6 working days
Major Cities & Towns: 6–7 working days
Other Locations: 7–10 working days

Delivery timelines may vary based on location and courier operations.

5. Serviceable Areas

Delivery is available only in locations supported by our courier partners.
If your area is not serviceable, you will be informed at checkout.
You can also check serviceability by entering your PIN code on the platform.

6. Accurate Address Details

To ensure smooth delivery, please provide:

Correct name
Complete delivery address
Valid mobile number
Nearby landmark (if applicable)

Incorrect or incomplete details may lead to delivery failure, for which we will not be responsible.

7. Delivery Attempts

If you are unavailable at the time of delivery:

The courier partner will attempt delivery up to 3 times
If delivery fails after 3 attempts, the order may be cancelled
Shipping charges may be deducted from the refund, if applicable

8. Delays

Delivery may be delayed due to reasons beyond control, including:

Weather conditions
Courier or transport issues
Strikes, government restrictions, or natural events

Such delays do not make us liable for compensation.

9. Courier Conduct

Delivery is handled by independent courier partners.
We are not responsible for:

Courier staff behavior
Delays caused by courier partners
Package tampering during transit

Any disputes with delivery personnel must be resolved directly with the courier service.

10. Order Tracking

Once shipped, you will receive a tracking number to monitor your order status.
Tracking updates depend on courier systems and may sometimes be delayed or inaccurate.

11. Shipping Fees & Risk

Shipping fees (if charged) are generally non-refundable
Fees may be refunded only if a damaged, defective, or incorrect product is delivered (after verification)
Ownership and risk of the product pass to you once delivery is completed

12. Returns & Reverse Pickup

Returns are handled through reverse logistics partners as per the Return & Refund Policy.
Pickup will be arranged after your return request is approved.